Shipping and Fulfillment Policy for Svalsmith.com

 

1. Overview At Svalsmith.com, we are committed to providing you with a seamless shopping experience. Our Shipping and Fulfillment Policy outlines the process and timelines associated with delivering your orders.

2. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays) after receipt of payment.

• Order Confirmation: You will receive an email confirmation once your order has been processed and is ready for shipment.

3. Shipping Methods and Delivery Times

• Standard Shipping: Delivery typically takes 5-7 business days, depending on your location.

• Expedited Shipping: Delivery typically takes 2-3 business days.

• Overnight Shipping: Delivery is typically made the next business day if the order is placed before 1 PM (EST).

4. Shipping Costs

• All Shipping Costs are held and determined by Printful

5. International Shipping

• We currently offer international shipping to select countries. Shipping costs and delivery times vary by destination. Please contact our customer service team for more details on international shipping options and fees.

6. Order Tracking

• Once your order has been shipped, you will receive an email with a tracking number and link to monitor the status of your shipment.

7. Delivery Issues

• Incorrect Address: Please ensure your shipping address is accurate. We are not responsible for delays or issues arising from incorrect or incomplete addresses.

• Missing or Damaged Items: If you receive a damaged item or if an item is missing from your order, please contact our customer service team within 7 days of receiving your shipment. We will work with you to resolve the issue promptly.

8. Return Policy

• For information on returning items, please refer to our Return Policy.

9. Contact Us

• If you have any questions or need assistance regarding shipping and fulfillment, please contact us at authorsvsmith@hotmail.com

Thank you for shopping with Svalsmith.com! We appreciate your business and are here to ensure your satisfaction with every purchase.

Effective Date: 06/06/2024